Returns & Refunds
Customers can return unopened items within 30 days from the date you receive your order. The cost of the postage to return this item will be deducted from your refund.
To start a return for an unopened item that you no longer require, please email info@ladytonic.co.uk with your order number (this can be found in your purchase confirmation email) along with the name(s) & quantity of the item(s) you wish to return. Additionally, please mention in your email that it is an unopened item that you no longer require.
Customers who wish to return a faulty item must do so within 30 days from the date you receive your order. Whether you wish for a refund or a replacement item, there is no postage cost to you as the customer.
To start a return for a damaged item, please email info@ladytonic.co.uk with your order number (this can be found in your purchase confirmation email) along with the name(s) of the item(s) you wish to return. Additionally, please describe how the item is damaged.
Once you return request is processed (either for an unopened item(s) return or for a damaged item(s)), an email containing a QR code will be emailed to you. This QR code will contain a prepaid postage label for you to attach. Simply visit an EVRI parcel shop, scan the QR code and affix the label to your package. Then hand the package over to a member of staff. The process to start your refund/replacement will begin once the item(s) is/are received by us, so please keep your tracking receipt should it not arrive.
You are free to use an alternate method of postage to return your item(s) however this will be at your own expense and Lady Tonic are not responsible for items that are not successfully returned to us.