Standard Terms & Conditions Policies



Payment is required in full at the time of booking for all courses.


Should you have a discount code, gift voucher, offer or other credit on file applicable, please ensure you apply this at the time of making payment as these cannot be applied retrospectively once payment has been made. Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final and no price difference can be refunded in the event of a later course price reduction.




All course fees are non-refundable and non-transferable.


Lady Tonic is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered.  For classroom training temporarily postponed due to government lockdown restrictions, we will offer priority rebooking for all affected students and make the equivalent online course available free of charge, if beneficial for and requested by the student while awaiting attendance of booked classroom courses. Classroom course bookings postponed by lockdown remain non-refundable but will be valid to rebook for a scheduled training date convenient to the student, within the next 12 months. Lady Tonic is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.


Appointment Changes


You may cancel or reschedule your appointment free of charge if we are notified 24 hours prior to your appointment date and time.

Cancellations within 24 hours of the appointment date will require a 50% payment charge of the treatment cost.

All pre-paid deposits are non-refundable.


Gift Vouchers


Gift vouchers have a six month expiry date and must be redeemed within the allocated time frame.

Gift vouchers are redeemable against treatments only and cannot be used to purchase products.


Additional Terms & Conditions Relating to Course Packages & Promotional Offers


Discount will be on stated packages only. Any saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself. Discounted packages cannot have any further discount applied.

Courses within the Packages must be attended by the same person.

Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.

We reserve the right to amend course prices or run promotions at any time, without prior notice.

All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of Lady Tonic and subject to the rescheduling fee of £25 per training date, where deemed possible.

Dates must be selected at time of booking. Training dates are subject to availability at preferred training centre & places are not confirmed until your booking has been processed by our team. All training booked as part of a package must be taken within 1 month from purchasing the package.


Cancellation or Transfer of Training Dates / Courses


Rescheduling Requests & Fees


In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of Lady Tonic (subject to availability).  If successful, an administration fee of £25.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of Lady Tonic and may result in loss of course fees. This is applicable only to courses booked at full price only.


Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waiver the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate reschedule might not be possible; a credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.


In the first instance, please contact us at regarding your reschedule request (or non-attendance), we will respond within 24 working hours.


Online Courses


All online courses are strictly non-refundable as we incur a registration fee for the online student portal for all online courses which we remain liable to cover regardless of whether the course is accessed and/or completed. Please ensure online courses meet your training needs, you have a suitable device connected to the internet through which to access the course/portal and are able to source the products/tools/models you require to complete the necessary case studies to pass the course. We may consider transferring students to one of our other online courses to the same value as goodwill, where a course is found to be unsuitable for an individual student, although this may be subject to an additional registration fee.


Named Student


Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment. Amendments to this will be chargeable at £25 per course date/person, where possible for a change to be accommodated and a minimum of 48 hours’ notice prior to the course date is required, in writing.


In the event that Lady Tonic should have to cancel your course for reasons outside of our control; Lady Tonic will endeavour to give students at least 24 hours’ notice of any cancellation by telephone and/or email. Lady Tonic is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.




All practical training must be completed within 1 month of booking your course, unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason and the course later be retired or amended in content, no refund or difference in courses fees will be offered. You may however, look to use the course fees on file as a credit towards payment for an alternative course of your choosing within 1 months of the original date of booking. Students who fail to book, attend or reschedule training within 1 months of enrolling upon their course (taken from date of making first payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.


Minimum Student Age


We accept all students aged 16 years or over for our face to face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face to face courses, however online courses are open to those of any age as no attendance is required. Please note most insurers will only provide public liability (beauty therapist) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.


Course Times


Please arrive for your training for 9.45am for a 10.00am start. Courses finish at approximately 4.00pm. A short break for lunch is provided during which we recommend students remain within the training studio (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course.


In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing – Please note a fee of £25 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.


Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps on smart phone or print map/directions from our website when planning your journey beforehand, to assist you to locate the centre on the training day.


All students must attend the full training day until 4pm. Should you choose or need to leave a course before the approximate end time of 4pm, you will forfeit any course fees and may not achieve your diploma.


Confirmation of Bookings


Once you have booked a training course you will receive an email within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours; confirmation will be sent on the next working day).


If booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.


If booking last minute courses or courses scheduled for within less than 48 hours, please call to book so that we can confirm availability to you prior to payment. Where a course booked online outside office hours is unavailable or cancelled, an alternative date will be offered or a refund of the course fee paid will be given within 5 days.


No reimbursement will be made for travel/accommodation/childcare costs for cancelled/unavailable courses booked at last minute online. Where booking online less than 24 hours prior to a scheduled course date, please call us at 9.00am on the day of the training to confirm your booking has been received and chosen training is available.


Should a receipt for payment be required, please request this by emailing at the time of booking or within 12 months of completing the training.


Diploma Certificates


Diploma certificates are issued by post within 3 working days of completing your training course(s). Certificates are provided as a hard copy certificate and meet the needs of insurance providers. Students are responsible for ensuring they contact us by email within 30 days of attending their training course, should you fail to receive their diploma certificate for any reason or should there be any error in the certificate received. Beyond this time, the below fees for replacement certificates may apply. If you require your certificate to be reissued in a new name, we would require evidence for the reason for change of name plus the standard replacement certificate fees.


Students wishing to purchase a replacement hard copy of their diploma may do so by emailing this will be at an additional cost. Replacement printed hard copy certificate by post is charged at £25 per certificate.

Replacement certificates for courses completed more than 5 years ago from today’s date cannot be issued due to limits on student data that can be held under GDPR regulations. We would recommend such students to contact their insurance provider to see if they hold a copy on file or would recommend completing some refresher training to gain an up to date certificate for which you may like to look at Last Minute Offer courses or Online Courses

Once your payment is received, your request will be processed and your certificate(s) sent to you within 5 working days.


Online Courses / Student Portal


Students who book online beauty courses through our website will receive an automated email with option for instant self-sign-up. All students will receive a full confirmation email within 24 hours of booking which will include details of how to access the Student Portal & unique login information (if you didn’t already self-sign-up). We recommend students to access the portal and download/save a copy of any additional reference documents available for your course such as the practical assignment pack as soon as possible. Access to the online course(s) through the portal runs for 6 months during which time you work through the online learning resources at your own pace, to submit your case studies. If you find you require additional time to access the portal or submit your case studies by email beyond the 6 months , simply contact us we will be happy to help.


By accepting the terms presented when first logging in to the Student Portal, you confirm acceptance that this will expire your cooling off period and right to cancel immediately (if applicable, selected payment methods only). Once you have accessed the Student Portal, no changes will be possible to make to your enrolment. Please check the details given on your first login and update these as required before accessing the portal to ensure all details are correct on our system for you. Please note it is important to make timely progress with your online course. If you encounter any difficulties, please us without delay who will be happy to assist.


Access to the portal expires after 6 months from date of booking. Students who do not complete within this time, will need to contact our team at before enrolment expires to request additional access or further time to submit case studies. We will be happy to help. In rare cases where a transfer from online to face to face training is preferred, or required at the discretion of Lady Tonic, an additional fee of £150 per face to face training day required will apply and in some cases may be deemed necessary for a certificate to be issued.


Students are responsible for keeping their login details secure and private. Students must also ensure they have suitable access to the internet and hardware (pc, mobie phone, iPad etc.) in order to access and complete their course. No refunds can be issued due to failure to ensure this before booking. Any issues with gaining access should be reported to our Support team to ensure you are able to access and complete your course within your enrolment period.


Online courses require completion of case studies at home (for which you will need to work on friends/family). Case studies can be submitted by email Once case studies are received, these will be evaluated by your Assessor. You will receive feedback and/or your certificate by post within 10 working days of submission. We are on-hand by email to assist you throughout your studies and beyond. Ongoing support is paramount.


Online Courses provide a certificate issued by Lady Tonic and accredited by ABT . They are insurable on completion with a 10% discount by quoting LADYTONIC99. Alternatively there are a number of leading insurance providers including ABT, Radius, Westminster and more.


ABT Accredited Online Courses


Selected Online Courses have the option to add-on an online interactive training session completed through Zoom with your personal tutor. The tutor will talk you through the treatment skills and answer any questions you may have live online. The sessions take around 60-90 minutes and a recording of the session is provided within 2 days of the session by email. This add-on session allows us to upgrade your Online Course certificate to an ABT Accredited Diploma (equivalent to that provided to those completing our face to face classroom courses). This is an ideal option for those who are already insured with ABT or want the benefit of an additional diploma for their online courses. Add-on sessions are £99 per session, on top of the Online Course cost. You will still need to complete the theory and case studies for your Online Course to achieve the ABT accredited diploma.


During your training


Some changes to training delivery may be necessary for the safety of students and staff during the current Corona virus outbreak, and may temporarily differ from that suggested below. Details of our Staying Safe policy can be viewed here.


During your training you will usually be required to give and receive treatments.


Photography / recording of training (both audio or video) is strictly prohibited while in attendance of the training centre. This is to protect the privacy of other students, meet Data Protection requirements and avoid disruption to training. Tutors may occasionally take photos of student work during training with express permission, for marketing/promotional purposes. Comprehensive training notes are provided at the time of booking and our Support team are available to assist with any queries after training, therefore this should not be required. For those with additional learning needs, we can usually arrange access to our Online Student Portal to access additional resources such as training videos to support you and extend / refresh your learning beyond your training day(s). This is available on request, although a fee may apply.


All courses are taught only in English. All students are therefore required to have a good command of the English language, both written and spoken. This is essential so that the tutor is able to assess a student’s competence of all required aspects to achieve the Lady Tonic Diploma. Students must advise of any language issues at the time of booking as we may recommend one to one training as a more suitable training option (for which additional cost applies, see below).


Should a student be unable to demonstrate the required level of English to participate fully within the course, they may be refused the diploma and would unfortunately forfeit any course fees paid. Therefore it is important to discuss this prior to booking if you feel this may be an issue affecting your learning and course participation.


Students will need to bring along their own cold food for lunch and are recommended to remain at the studio, rather than go off-premises during agreed breaks to ensure you are available promptly for when training resumes. Currently we are unable to provide refreshments in line with Covid-secure measures, although toilet and handwashing facilities are available at studio.


Medical Conditions


Please make us aware of any health conditions and/or medications currently taken that may affect your practical training or assessment days. Due to health and safety reasons, we do not allow students who are pregnant to partake in practical training or assessment days. You may be required to bring a model to your training, please call us before booking so we can confirm course suitability for you.


All students are required to disclose any medical conditions at the time of booking, which will be dealt in the strictest of confidence. Some conditions may impede ability to participate fully within a course. An important part of training is to deliver and receive treatments.


Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for each training day.


Failure to disclose known medical conditions at the time of booking or to provide a female model where requested, which later prevent participation in a particular course may result in forfeit of course fees.



Special Training Needs / Requirements


It is very important you make us aware of any special needs you may have in order to make your practical training or assessment days run smoothly.  Where possible we seek to include students with special requirements within our main course delivery.  However for some students this may not be possible. Many students with special training needs prefer and gain the most benefit from tailored training on a one to one basis. Feasibility depends upon the course you are wishing to study; however where possible adjustments or special arrangements will be considered. Please note an additional cost will apply for training on a one to one basis.




Highly Defined Brows, Brow Lamination and Lash Lift Courses


Prior to training for this course you will be required to complete a patch test for the lash lift &/or tinting products at least 24 hours before your course commences.


It is mandatory to arrange a patch test with the Lash Lift & Tinting Course, Brow Lamination, High Defined Brows training courses. For the Lash Lift and Brow Lamination courses only, these products are also required on the training day for use at the studio.


Please ensure that eyelash extensions have been removed prior to any training involving eyelash tinting or lash lift. Those who have undergone facial cosmetic procedures to include surgery, dermal fillers of any kind or semi-permanent make-up / facial tattooing or micro-blading within the last 4 weeks may be unable to participate within these courses. Failure to disclose these treatments prior to booking your course may result in loss of course fees.


Once your response is received, we will then be able to confirm your training dates or will contact you to discuss further.


Starter Kits


Selected starter kits are available for our students to purchase through our website. These are provided to students directly from the wholesale supplier.  Contents listed are typical but may vary, dependent on stock levels as required by the supplier. The starter kit contents also give you some idea of the minimum basic items you will require, however there may be additional items you will look to add beyond the starter kit(s) once you begin practising to enhance your treatments. Kit orders will only be processed where the student has already booked or attended to complete the relevant training course with Lady Tonic, as we provide kits only for the purposes of training, practice and gaining qualifications to our own students. Orders from those who have not completed training with us may be refused and result in cancellation / refund of the kit fee paid

We only ship products to UK Mainland addresses.


Equipment and products are also available from online wholesalers. We do not insist that you buy from us, we recommend Ellison’s, Beauty Express / Salon Services and Salons Direct. House of Famuir (HOF)


Beauty Insurance (Public Liability Insurance)


Following your practical training, you will receive The Lady Tonic Diploma by post (as discussed above) which will allow you to apply for beauty insurance to allow you to begin working on members of the public. This will allow you to begin working on a self-employed basis (mobile) and to take payments should you wish. We highly recommend ABT insurance.


If working self-employed, you must also ensure you register with HMRC regarding any tax/national insurance applicable to any income earned on this basis. If intending to run a business from within your home, you must check your mortgage / deeds / tenancy to ensure there are no clauses to this. You may also need to enquire with your local council if seeking to change use of an area of your home or to open business premises to check their requirements and if any special treatments local authority licensing is applicable. We recommend checking these factors prior to booking to enable you to make suitable plans for your new career.


Refresher Training


Following training, students should begin practising treatments as soon as possible while the knowledge and skills are freshly learnt. Students are recommended to ensure they put public liability insurance in place before taking on paying clients. Students are advised to refer to the Practical Training notes provided with the Booking Confirmation email following training to refresh your knowledge and assist you with the treatment routines etc. Students are welcome to contact us with any questions. Should you be unable to practice your skills and/or require additional training at a later stage, please note additional fees apply per training day required. Alternatively we may be able to arrange access to additional learning resources through our Online Student Portal to support your learning, for which an additional fee may apply.


It is important students keep their knowledge and practical skills up to date by refreshing their knowledge using their training notes and continuing to practice their treatments ready for assessment days. Students have access to our Online Student Portal where they can access learning resources including e-manuals and training videos on the treatment skills. Additional fees will apply should you require further training at a later stage, beyond your initial training days.




We are keen to ensure all students gain the most from their training experience. In the first instance, please raise any difficulties or concerns with the tutor on the training day(s) as most issues can quickly be rectified at the time. However, in the unlikely event your training course with us does not meet your expectations and you feel unable to raise this with the tutor on the training day, please email with the details of your feedback or complaint. This email must be received in writing within 5 days of your training course. We take all feedback and complaints very seriously and this will be investigated as required. You will receive a response in writing within 5 working days.


For all other enquiries please contact:


For existing student support regarding coursework or case study related issues/queries:


For all queries relating to existing bookings, cancelling/rescheduling dates, diploma certificates or kits:




Code of Conduct:


To ensure all learners are given the best opportunity to learn, we would ask the following code of conduct is adhered to at all times:


Punctuality is essential with all learners to arrive for 9.45am for a 10.00am start and training to finish at approximately 4.00pm. Allow adequate time to travel to the training centre. Lateness is very disruptive for other students and may mean you miss fundamental aspects of the training. You will be refused entry if you arrive late for training. There is a transfer fee of £50 per training date to reschedule your training if you arrive late. Please do not break from the training unless instructed to do so by the tutor. A lunch break is provided along with short refreshment breaks throughout the day, timed as is appropriate for the course. Taking excessive or unauthorised breaks may mean you miss vital training that impedes your success on the course. Students are advised to remain in the studio during agreed breaks (please bring cold food). Should you leave the studio and return late from break(s), you may be refused entry and be unable to complete your course.


Attendance of training days is compulsory. Failure to attend scheduled training can result in removal from your programme. Genuine reasons will be subject to the discretion of Lady Tonic and handled under our above policy on rescheduling of training. This may be subject to rescheduling fees.


Learners are required to purchase at their cost & wear a suitable beauty uniform (tunic) to training / assessment dates. Nails should be short, hair tied back. Eyelash and Nail extensions should be removed (where appropriate to the training course being attended). For health and safety, all jewellery should be removed except a plain wedding band and small stud earrings.


All learners are expected to fully participate including giving and receiving treatments. Any exceptions (e.g. medical reasons) to this must be agreed at the time of booking and a suitable female model may be required to be provided by the student in order to participate.


Please ensure an enrolment form is handed to the tutor. Please make the tutor aware of any medical conditions or learning difficulties which may impact your learning (these should previously have been discussed at the time of booking to ensure suitability for the training). This can be discussed with the tutor upon arrival at the centre, in confidence. This will allow the tutor to best support you throughout the training day and make any adjustments possible to assist you to gain the most from your training.


We can accept no responsibility for any loss, damage or theft of personal property; however rare. Therefore we encourage students to leave all unnecessary valuables at home, remain vigilant to their belongings during training and take all property with them when leaving the studio. Any property left behind will be held for 7 days, following which it will be disposed as appropriate. Students are responsible for collection of lost items from site, by appointment. We cannot post or deliver any lost property.


Products / tools provided at the training centre remain the property of Lady Tonic and should not be taken from the training studio at any time. Such will be treated as theft and reported to the authorities. Please work with the tools / products and within the facilities provided taking care to avoid causing deliberate damage or loss. Students may be held responsible for the cost of such loss / damage. Please wait until items are provided to you and no time should students access any staff only store cupboards or storage areas without express permission of the tutor and/or without supervision. For reasons of health, safety and hygiene; please use products / tools / equipment only as directed and when prompted by the tutor. If asked to ‘down tools’, please ensure you comply with any instruction by ceasing immediately.


Use of mobile phones is prohibited during training and should be turned off outside of agreed breaks.


No smoking, use of e-cigarettes/vaporisers or chewing of gum within the training centre.


Students must not consume or be under the influence of alcohol or drugs at any time during attendance of the training or assessment day(s). You may be asked to leave the studio where we have reason to suspect such influence, and the police may be contacted if appropriate.


The training centres operate a mixed sex basis for training days and you must be prepared to give and receive treatments from students of the opposite sex. If there are any reasons of belief, faith or religion which prohibit this, please advise before booking.


Be courteous and respectful to tutors and other learners. No use of foul language. Abuse of any kind including racism will not be tolerated. Please avoid discussion of any sensitive or unrelated topics during the training which may distract other students or at any time, which may cause offence to others. While we operate a welcoming, friendly atmosphere on training days, student conduct should reflect that which would be expected by a beauty professional working within a salon environment since you are undertaking a professional skills course. Please ensure you work cooperatively and respectfully with all and take feedback / guidance seriously to allow you to acquire and demonstrate the required level of competence upon the training course(s). We appreciate learning new skills can sometimes be challenging but outbursts or disruptive behaviour (which may affect other students) will not be tolerated. Tutors will support you as best possible so please work with our staff to assist you, trusting in their professional knowledge and experience.


Verbal, physical or written abuse will not be tolerated at any time and will result an immediate verbal warning from the tutor. Should the conduct continue, you will be asked to leave the training immediately. You will not receive your diploma and will forfeit all course fees paid.


Should an issue arise on your training day in relating to other learners on the course or if you are experiencing difficulties with the course, please immediately notify your tutor so action can be taken or advice given to support you as required as it is sometimes difficult to rectify issues later and this will allow you to gain the most from your training day experience. Any issues will be handled in the strictest confidence but will not be permitted as grounds for any refund of course fees or for additional training, where this is not raised on the training day to enable remedy.


Learner feedback forms are to be completed at every training session and are compulsory where requested.


Photographic ID must be shown to the tutor at every training day to gain admission, if requested. Entry may be refused without this.


Students must not take any photographs or make any recordings (audio or video) of any kind while in attendance of training and/or when within the training centre premises. This is to meet Data Protection legislation, to protect the privacy of our students and avoid disruption to training. Photos may occasionally be taken by tutors with the express permission of students, for the purposes of marketing/promotion.



Terms relating to Course Packages & Promotional Offers




Payment in full must be made at time of booking.


Discount is on selected packages only. Saving stated refers to the saving made against the full, standard individual course fees for the courses included within that package or the usual course package price itself.


Courses within the Packages must be attended by the same person


Courses within the Packages cannot be changed or substituted with any other courses, only the specified courses will be provided.


Cannot be used in conjunction with any other offer or discount.


We reserve the right to amend course prices or run promotions at any time, without prior notice.


All courses booked as part of the Package deals are non-refundable and non-transferable under any circumstances. Any reschedules of dates will be at the discretion of Lady Tonic and subject to the rescheduling fee of £25 per training date, where deemed possible.


Dates must be selected at time of booking. Training dates are subject to availability. All training booked as part of a package must be taken within 1 month from the date of booking the package.



Wishlist 0
Continue Shopping